Who We Are


Bill Carl "BC" Johnson

Prior to founding The BCJ Group, Bill Carl “BC” Johnson worked in the hospitality and tourism industry for 20 years at The Walt Disney World Resort and led major client engagements for the world-renowned Disney Institute.  He has worked with the NFL on five Super Bowls, launched a league wide customer service initiative for the NBA, shaped the cultures of multiple franchises and crafted strategic plans for major college athletic departments.

BC received a Bachelor’s Degree in Finance from the University of Florida and holds a Master of Sports Administration from Ohio University.

Kevin Harry

Kevin Harry

Kevin Harry had a 30+ year career with the Disney Corporation, serving as an executive in operations, services and sales in Theme Parks, Hotels and Cruise Lines globally for the company. Most recently, Kevin led the Disney Institute team and has consulted with clients ranging from start ups to Fortune 500 companies.  His unique expertise allows him to focus on measurably improving the Fan Experience and Sales Strategies. Kevin is a graduate from Eastern Illinois University.


We collaborate with Pelorus Jack in Europe, who share our Disney heritage, and specialise in driving world class customer experiences by anchoring organisations into a shared understanding of their customers.