Think differently
and evolve.

WHY PARTNER
WITH THE BCJ GROUP?

Your success is our passion

The BCJ Group utilizes Disney principles to ‘Think Differently’ and ‘Evolve’ your customer experience and employee engagement.  We utilize an extensive network of former Disney executives and leaders to craft a tailored solution to your unique opportunity.  Our proven collaborative approach has resulted in organizations around the globe architecting, sustaining and growing cultures that allow them to rise above the competition.

Business Solutions

We are trusted advisors to businesses, institutions and government entities.  We build capacity and leadership capabilities throughout all levels.  Our proven methodology increases internal commitment, identifies the real opportunities, and implements scalable solutions.

Advisory Services

Advisory Services

Real Time Actionable Insight

Easy-To-Use, Affordable Data Management to maximize customer & employee experience.

Talent Optimization

Aligning business strategy with people strategy to help build united teams that generate results.

Student Athlete Leadership Series

Aligning student athletes to the athletic department’s culture, immersing them with your brand while developing them as leaders on and off the field.

Our Trusted Advisors

A highly skilled and proven partner that utilizes Disney thinking to achieve results. We meet you at your point of departure, provide guidance and elevate your performance and results.

Bill Carl Johnson
Managing Partner

Morgan Palmer Fink
Managing Partner

Kevin Harry
Managing Partner

Jeanna Prevette
Director of Business Strategy

Lori Trautmann
Director of Project Management

Pelorus Jack
Partner

Morgan Palmer
Partner

Jeanna Prevette
Partner

Greg Kaul
Director of Business Strategy

Lori Trautmann
Director of Project Management

Pelorus Jack
Partner

Blogs

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Are you ready to think
differently and evolve?

Whether you have a vision and need help connecting the dots or don’t know where to start but know that having an outside trusted advisor is impactful to your business, We Are Here To Help!
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© 2022 BCJ Group

200 2nd Ave South
Suite 459
St. Petersburg, FL, 33701
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Bill Carl Johnson

Managing Partner

Prior to founding The BCJ Group, Bill Carl “BC” Johnson worked in the hospitality and tourism industry for 20 years at The Walt Disney World Resort and led major client engagements for the world-renowned Disney Institute. He has worked with the NFL on five Super Bowls, launched a league wide customer service initiative for the NBA, shaped the cultures of multiple franchises and crafted strategic plans for major college athletic departments.

BC received a Bachelor’s Degree in Finance from the University of Florida and holds a Master of Sports Administration from Ohio University.

Morgan Palmer Fink

Managing Partner

Morgan is an experienced trainer, facilitator and public speaker who has been consulting with organizations of all sizes for almost 10 years. Her work in creating and implementing the ideal culture for each organization spans both industries and borders.

She worked for the world-renowned Disney Institute, developing customized solutions to support the unique business needs of Fortune 500 clients.

At the Scheduling Institute she trained over 8,000 people to transform private medical and dental practices into thriving enterprises through emphasizing the importance of culture and patient and employee retention.

She is a graduate of the University of Florida

Kevin Harry

Managing Partner

Kevin Harry had a 30+ year career with the Disney Corporation, serving as a leader in operations, services and sales in Theme Parks, Hotels and Cruise Lines globally for the company. Most recently, Kevin led the Disney Institute team and has consulted with clients ranging from start ups to Fortune 500 companies. His unique expertise allows him to focus on measurably improving the Culture, Customer and Employee Experience, and Sales Strategies.

Kevin is a graduate from Eastern Illinois University.

Jeanna Prevette

Director of Business Strategy

Jeanna brings twenty-two years of sales, marketing and management experience in the home entertainment industry. She has helped drive sales and innovative initiatives at Walt Disney Studios, Turner Home Entertainment and Sony Pictures. She brings her creative, collaborative approach to improving corporate culture and improving the team experience. Jeanna is an accomplished business development manager.

She also has a diverse background in education and is passionate about bringing out the best in people, to cultivate growth in an organization,

Jeanna has a degree in Communications from Eastern Illinois University

Lori Trautmann

Director of Project Management

Lori has had an extensive career working with projects and work plans for a variety of Fortune 100 to startup companies assisting in changing cultures and operationalizing customer experience process.

Her career spanned from the Disney Company and the Disney Institute to aerospace industry and now joins the firm leading projects. Lori lives in Orlando, Florida and is also the Executive Director of a youth soccer league in Florida.

Lori is a graduate of Western Michigan.

Pelorus Jack

Partner

We collaborate with Pelorus Jack, who share our Disney heritage, and reinforce our international capabilities in activating strategic visions by connecting corporate cultures to the employee and customer experience.

Greg Kaul

Director of Business Strategy

Prior to joining The BCJ Group, Greg flourished in the hospitality industry for over 30 years. After graduation from the University of Kansas, Greg joined The Walt Disney World Resort to concentrate on customer service, promotions, and sales. He then excelled in convention sales and management by building dynamic sales organizations, developing top-performing teams, and leveraging expertise in consumer behavior to generate record sales. Greg currently works remote from his home in Tampa, FL.

Katie Currens

Partner

Katie has a diverse background in consulting, education, sales, and hospitality, all rooted in the values of company culture and guest experience learned while working with The Walt Disney Company.

She has helped drive innovative initiatives in public education, facilities management, and tourism focused on enhancing the student/customer experience to cultivate positive growth. She is an expert in data driven improvement models, while maintaining a focus on interpersonal relationships and internal engagement.

Katie received a Bachelor’s in Communication and a Master’s in Education Administration from the University of Cincinnati, and a Master’s in Early Childhood Education from Xavier University.

Smiley Terminal™

Key Features:

Fast setup, easy operation

  • Place it anywhere. No wires, typically 3+ years of battery life*
  • Ready to use in minutes
  • Misuse protection effectively removes repetitive feedback, for instance children playing
  • Create and modify surveys easily
  • Fast and friendly support

Unbeatable response rates

  • Smileys capture emotions in real-time with a simple push of button.

Unlimited surveys and responses

  • Create as many surveys as you like
  • Capture as many responses as you can without additional cost

Safe feedback-giving options

  • Antimicrobial buttons actively remove viruses and bacteria from the surface
  • Smiley Link allows for touchless feedback with QR code and web link

Smiley Touch™

Key Features:

Fast setup, easy operation

  • Plug it in and start getting feedback
  • Create and modify surveys easily
  • Automatic and free software updates
  • Fast and friendly support

Unbeatable response rates

  • Smileys capture emotions in real-time
  • Follow-up question reveals the reason behind the emotion
  • Open comments provide additional insights
  • Overall results visible after responding

Unlimited surveys and responses

  • Create as many surveys as you like
  • Set up surveys for different periods during a day or a week, for example breakfast, lunch and dinner
  • Capture as many responses as you can without additional cost

Safe feedback-giving options

  • Antimicrobial touch screen actively remove viruses and bacteria from the surface
  • Smiley Link allows for touchless feedback with QR code and web link
  • Give feedback using gestures

Smiley Digital™

Key Features:

Fast deployment, easy operation

  • Minimal IT support needed
  • Create and modify surveys easily
  • Automatic and free software updates
  • Fast and friendly support
  • Automatic redirect to specific web page after survey

Unbeatable response rates

  • Smileys capture emotions in real-time
  • Follow-up question reveals the reason behind the emotion
  • Open comments provide additional insights

Unlimited surveys and responses

  • Create as many surveys as you like
  • Set up surveys for different periods during a day or a week
  • Capture as many responses as you can without additional cost

Multi-surveys

  • Ideal for measuring different things during a day or a week, for example breakfast, lunch and dinner