Think Differently. Evolve.
At The BCJ Group, we align people and business strategy through tailored solutions that transform leadership, operationalize change, and foster lasting success.
MOsT COMPANIES ARE SIMPLY NOT NATURALLY WIRED TO THINK ABOU THE JOURNEY THEIR CUSTOMERS AND EMPLOYEES TAKE...
It's in our DNA...
It's in our DNA...
The BCJ Group knows that for an organization to have thoroughly thought out a customer and employee journey, the three areas must be aligned and have equal emphasis. We identify gaps in strategy to examine and evaluate the alignment , capabilities and motivations within these strategies to effectively implement and support the vision, while building a culture by design, instead of default.
Our Approach
Design
- Assess current state using existing data and observations of employees and processes
- Identify what matters within each journey to optimize critical areas
- Align with leadership strategy and philosophy to determine implementation strategy
EMbed
- Set priorities for the most important gaps and opportunities to improve the journey
- Anticipate the customer’s needs, expectations, and desires during each part of the journey
- Evolve and operationalize the internal communication, onboarding, performance, and recognition aspect of the organization
REFINE
- Evaluate all ongoing initiatives and determine causes for success and opportunities
- Implement employee and stakeholder feedback initiatives
- Continue evolution of the journeys for a better end to end experience
