Advisory Services

In order to understand where challenges are hindering goals, journey mapping both your team and your customers helps understand how all parts in your culture work together.

OUR BELIEF

We believe to operationalize an organization’s culture, it must be intentionally designed, taught, reinforced and then hardwired into the daily behaviors of leaders and employees.

We have the classic Disney approach of customer service excellence in our DNA.  Our advisory services combine our years of experience in designing, embedding, and refining business cultures to create a customizable solution for your organization providing the most value for your investment. 

We meet you at your point of departure, provide guidance and elevate your performance for business success.

Activating the strategic plan can include Cultural, Employee and Customer experience transformation, process and organization design, learning and development, content development and training.

The BCJ Group focuses on three elements in the organization, which are often overlooked.

Business
Strategy

Organizational
Strategy

People
Strategy

These must be aligned and have equal emphasis for business transformation to be successful. The BCJ Group examines and evaluates the alignment, capabilities, and motivation within these strategies to effectively implement and support the vision, while building a Culture by Design, and not by Default.

By partnering with us, you get more than a trusted advisor, you get a team member who is eager to reach your desired success. you will maximize your team’s time, capacity, and resource investment, while avoiding unnecessary costs associated with false starts and misaligned activities. We engage your team in a way that provides a solid return on investment - beyond expectations with measurable results.

Are you ready to think
differently and evolve?

Whether you have a vision and need help connecting the dots or don’t know where to start but know that having an outside trusted advisor is impactful to your business, We Are Here To Help!
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Smiley Terminal™

Key Features:

Fast setup, easy operation

  • Place it anywhere. No wires, typically 3+ years of battery life*
  • Ready to use in minutes
  • Misuse protection effectively removes repetitive feedback, for instance children playing
  • Create and modify surveys easily
  • Fast and friendly support

Unbeatable response rates

  • Smileys capture emotions in real-time with a simple push of button.

Unlimited surveys and responses

  • Create as many surveys as you like
  • Capture as many responses as you can without additional cost

Safe feedback-giving options

  • Antimicrobial buttons actively remove viruses and bacteria from the surface
  • Smiley Link allows for touchless feedback with QR code and web link

Smiley Touch™

Key Features:

Fast setup, easy operation

  • Plug it in and start getting feedback
  • Create and modify surveys easily
  • Automatic and free software updates
  • Fast and friendly support

Unbeatable response rates

  • Smileys capture emotions in real-time
  • Follow-up question reveals the reason behind the emotion
  • Open comments provide additional insights
  • Overall results visible after responding

Unlimited surveys and responses

  • Create as many surveys as you like
  • Set up surveys for different periods during a day or a week, for example breakfast, lunch and dinner
  • Capture as many responses as you can without additional cost

Safe feedback-giving options

  • Antimicrobial touch screen actively remove viruses and bacteria from the surface
  • Smiley Link allows for touchless feedback with QR code and web link
  • Give feedback using gestures

Smiley Digital™

Key Features:

Fast deployment, easy operation

  • Minimal IT support needed
  • Create and modify surveys easily
  • Automatic and free software updates
  • Fast and friendly support
  • Automatic redirect to specific web page after survey

Unbeatable response rates

  • Smileys capture emotions in real-time
  • Follow-up question reveals the reason behind the emotion
  • Open comments provide additional insights

Unlimited surveys and responses

  • Create as many surveys as you like
  • Set up surveys for different periods during a day or a week
  • Capture as many responses as you can without additional cost

Multi-surveys

  • Ideal for measuring different things during a day or a week, for example breakfast, lunch and dinner