In order to understand where challenges are hindering goals, journey mapping both your team and your customers helps understand how all parts in your culture work together.
We believe to operationalize an organization’s culture, it must be intentionally designed, taught, reinforced and then hardwired into the daily behaviors of leaders and employees.
We have the classic Disney approach of customer service excellence in our DNA. Our advisory services combine our years of experience in designing, embedding, and refining business cultures to create a customizable solution for your organization providing the most value for your investment.
We meet you at your point of departure, provide guidance and elevate your performance for business success.
Activating the strategic plan can include Cultural, Employee and Customer experience transformation, process and organization design, learning and development, content development and training.
The BCJ Group focuses on three elements in the organization, which are often overlooked.
These must be aligned and have equal emphasis for business transformation to be successful. The BCJ Group examines and evaluates the alignment, capabilities, and motivation within these strategies to effectively implement and support the vision, while building a Culture by Design, and not by Default.
By partnering with us, you get more than a trusted advisor, you get a team member who is eager to reach your desired success. you will maximize your team’s time, capacity, and resource investment, while avoiding unnecessary costs associated with false starts and misaligned activities. We engage your team in a way that provides a solid return on investment - beyond expectations with measurable results.