Maximize relevant feedback data to help you improve every day.

Measure

Feedback collected in ‘Real Time’

Follow

Empower Employees to take action and recognize specifics when they do

Improve

Increase overall Customer and Employee Experience

Measure

Feedback collected in ‘Real Time’

Follow

Empower Employees to take action and recognize specifics when they do

Improve

Increase overall Customer and Employee Experience

Collecting Accurate Real Time Data Is More Important Than Ever!
Do you have a pulse on your customer / employee experience

Learn More!

Your Ultimate Real-time Feedback Solution

An annual employee survey is too late.

Customer satisfaction emails often get lost in inboxes.

You can be seeing results instantly. The globally-recognized and trusted 4 Smileys capture the satisfaction levels of your customers and employees when it matters most, in just seconds, and with customized prompts.

Learn how to turn feedback into a measurable KPI by clicking the link below:

Our service

Improving Made Easy

Get the most for your business with the world’s leading Smiley feedback solution and easily transform feedback into continuous improvements.

Uncover pain points

Improve experiences

Increase loyalty and referrals

Enhance brand reputation

Grow revenue

Your smileys. Your choice.

The perfect solution to fit your needs

Smiley Terminal™

Collects maximum customer feedback in high traffic areas
Learn More

Smiley Touch™

Limitless digital experience insights
Learn More

Smiley Digital™

Collects maximum customer feedback in high traffic areas
Learn More
Contact Us

Speak to an expert today!

Learn more about how we can help you transform your business with real-time CX insights. Leave us your details and our CX expert will get in touch with you!

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© 2022 BCJ Group

200 2nd Ave South
Suite 459
St. Petersburg, FL, 33701
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Proudly built by

Greg Kaul
Director of Business Strategy

Prior to joining The BCJ Group, Greg flourished in the hospitality industry for over 30 years. After graduation from the University of Kansas, Greg joined The Walt Disney World Resort to concentrate on customer service, promotions, and sales. He then excelled in convention sales and management by building dynamic sales organizations, developing top-performing teams, and leveraging expertise in consumer behavior to generate record sales. Greg currently works remote from his home in Tampa, FL.

Smiley Terminal™

Key Features:

Fast setup, easy operation

  • Place it anywhere. No wires, typically 3+ years of battery life*
  • Ready to use in minutes
  • Misuse protection effectively removes repetitive feedback, for instance children playing
  • Create and modify surveys easily
  • Fast and friendly support

Unbeatable response rates

  • Smileys capture emotions in real-time with a simple push of button.

Unlimited surveys and responses

  • Create as many surveys as you like
  • Capture as many responses as you can without additional cost

Safe feedback-giving options

  • Antimicrobial buttons actively remove viruses and bacteria from the surface
  • Smiley Link allows for touchless feedback with QR code and web link

Smiley Touch™

Key Features:

Fast setup, easy operation

  • Plug it in and start getting feedback
  • Create and modify surveys easily
  • Automatic and free software updates
  • Fast and friendly support

Unbeatable response rates

  • Smileys capture emotions in real-time
  • Follow-up question reveals the reason behind the emotion
  • Open comments provide additional insights
  • Overall results visible after responding

Unlimited surveys and responses

  • Create as many surveys as you like
  • Set up surveys for different periods during a day or a week, for example breakfast, lunch and dinner
  • Capture as many responses as you can without additional cost

Safe feedback-giving options

  • Antimicrobial touch screen actively remove viruses and bacteria from the surface
  • Smiley Link allows for touchless feedback with QR code and web link
  • Give feedback using gestures

Smiley Digital™

Key Features:

Fast deployment, easy operation

  • Minimal IT support needed
  • Create and modify surveys easily
  • Automatic and free software updates
  • Fast and friendly support
  • Automatic redirect to specific web page after survey

Unbeatable response rates

  • Smileys capture emotions in real-time
  • Follow-up question reveals the reason behind the emotion
  • Open comments provide additional insights

Unlimited surveys and responses

  • Create as many surveys as you like
  • Set up surveys for different periods during a day or a week
  • Capture as many responses as you can without additional cost

Multi-surveys

  • Ideal for measuring different things during a day or a week, for example breakfast, lunch and dinner