Your Real-Time, Easy-To-Use, Affordable Feedback Solution To Help You Get The Results You Need!

The globally-recognized and trusted 4 Smileys is the perfect solution for all your organization's needs!

Let The BCJ Group help you get the results you want to see- Contact us to Learn More!

Why Collect Real Time Feedback?
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Improve Customer & Employee Experiences

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Be Proactive-Not Reactive-To Trends

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Increase Loyalty And
Referrals

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Personalized Employee Recognition

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Drive Growth, Efficiency And Profit

Real Time Data Dashboard
and Alerts!

  • See the status and direction of your customer and/or employee experience
  • Think quick on your feet to manage incidents as they occur
  • Recognize organizational trends to be proactive and not reactive

HappyOrNot Smiley

There’s a perfect Smiley for every situation

Smiley Digital™

Cover the full customer experience

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Smiley Touch™

Discover the “Why”

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Smiley Terminal™

Fun, Fast & Friendly

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Take Charge of the Customer and Employee Experience

Start acting on data

Easy analytics

Set your goals, pinpoint issues, and predict performance.

Collaborate in real-time

Empower your team to make improvements that can be measured and verified and leadership to make better proactive decisions.

Share & engage

Make customer (and employee) experience a priority throughout your organization.

Endless Ways to Journey Map Customer and Employee Experiences Instantly!

Let The BCJ Group help you understand the trends of your organization-
Reach Out For Your Free Demo Of This Results Driven System And Learn More About How We Can Help You Transform Your Business With Real-time CX Insights
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Measure

the satisfaction

Follow

your performance

Improve

your business

© 2022 BCJ Group

200 2nd Ave South
Suite 459
St. Petersburg, FL, 33701
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Smiley Digital™

Key Features:

Fast deployment, easy operation

  • Minimal IT support needed
  • Create and modify surveys easily
  • Automatic and free software updates
  • Fast and friendly support
  • Automatic redirect to specific web page after survey

Unbeatable response rates

  • Smileys capture emotions in real-time
  • Follow-up question reveals the reason behind the emotion
  • Open comments provide additional insights

Unlimited surveys and responses

  • Create as many surveys as you like
  • Set up surveys for different periods during a day or a week
  • Capture as many responses as you can without additional cost

Multi-surveys

  • Ideal for measuring different things during a day or a week, for example breakfast, lunch and dinner

Smiley Touch™

Key Features:

Fast setup, easy operation

  • Plug it in and start getting feedback
  • Create and modify surveys easily
  • Automatic and free software updates
  • Fast and friendly support

Unbeatable response rates

  • Smileys capture emotions in real-time
  • Follow-up question reveals the reason behind the emotion
  • Open comments provide additional insights
  • Overall results visible after responding

Unlimited surveys and responses

  • Create as many surveys as you like
  • Set up surveys for different periods during a day or a week, for example breakfast, lunch and dinner
  • Capture as many responses as you can without additional cost

Safe feedback-giving options

  • Antimicrobial touch screen actively remove viruses and bacteria from the surface
  • Smiley Link allows for touchless feedback with QR code and web link
  • Give feedback using gestures

Smiley Terminal™

Key Features:

Fast setup, easy operation

  • Place it anywhere. No wires, typically 3+ years of battery life*
  • Ready to use in minutes
  • Misuse protection effectively removes repetitive feedback, for instance children playing
  • Create and modify surveys easily
  • Fast and friendly support

Unbeatable response rates

  • Smileys capture emotions in real-time with a simple push of button.

Unlimited surveys and responses

  • Create as many surveys as you like
  • Capture as many responses as you can without additional cost

Safe feedback-giving options

  • Antimicrobial buttons actively remove viruses and bacteria from the surface
  • Smiley Link allows for touchless feedback with QR code and web link

Greg Kaul

Director of Business Strategy

Prior to joining The BCJ Group, Greg flourished in the hospitality industry for over 30 years. After graduation from the University of Kansas, Greg joined The Walt Disney World Resort to concentrate on customer service, promotions, and sales. He then excelled in convention sales and management by building dynamic sales organizations, developing top-performing teams, and leveraging expertise in consumer behavior to generate record sales. Greg currently works remote from his home in Tampa, FL.