The BCJ Group empowers organizations to rise above their competition by clarifying the organization’s culture and aligning customer-centric business strategies to a blueprint of success accomplished by leveraging years of Disney expertise connecting corporate cultures to the employee and customer experience.

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Why Us?

Experience

We utilize an experienced network of former Disney Leaders that have worked through all levels of guest and employee engagement. Our team brings decades of knowledge acquired from the front lines of guest interaction, involvement in global launches, worldwide sporting events, development and implementation experts, executive boardroom facilitator and more. We have the classic Disney approach of customer service excellence in our DNA and we are able to share every aspect of our expertise with you.

Dedication

We are dedicated to your objectives and growth. We have years of experience in designing, implementing and sustaining customer-centric cultures. We are inclusive in our approach and as we transfer our knowledge, this process will allow for new and creative learning opportunities for leaders and employees.

Results

We are results oriented and able to drive the most impactful solution, providing you the most value for your investment. Utilizing real time data we customize a plan to fit your needs. Activating the strategic plan can include: Cultural, Employee and Customer experience transformation, process and organization design, learning and development, content development and training.

Experience

We utilize an experienced network of former Disney Leaders that have worked through all levels of guest and employee engagement. Our team brings decades of knowledge acquired from the front lines of guest interaction, involvement in global launches, worldwide sporting events, development and implementation experts, executive boardroom facilitator and more. We have the classic Disney approach of customer service excellence in our DNA and we are able to share every aspect of our expertise with you.

Dedication

We are dedicated to your objectives and growth. We have years of experience in designing, implementing and sustaining customer-centric cultures. We are inclusive in our approach and as we transfer our knowledge, this process will allow for new and creative learning opportunities for leaders and employees.

Results

We are results oriented and able to drive the most impactful solution, providing you the most value for your investment. Utilizing real time data we customize a plan to fit your needs. Activating the strategic plan can include: Cultural, Employee and Customer experience transformation, process and organization design, learning and development, content development and training.

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Are you ready to take your customer and employee experience to the next level?

Sometimes all it takes is someone to hear your vision, understand where you want to go, and help connect the dots to get there. Sometimes we don’t even know what we need, but understand that impactful insights regarding your business can come from the outside. We are here to help identify what it will take to make this experience one that keeps your customers and employees coming back for more.
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© 2022 BCJ Group

200 2nd Ave South
Suite 459
St. Petersburg, FL, 33701
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Proudly built by

Greg Kaul
Director of Business Strategy

Prior to joining The BCJ Group, Greg flourished in the hospitality industry for over 30 years. After graduation from the University of Kansas, Greg joined The Walt Disney World Resort to concentrate on customer service, promotions, and sales. He then excelled in convention sales and management by building dynamic sales organizations, developing top-performing teams, and leveraging expertise in consumer behavior to generate record sales. Greg currently works remote from his home in Tampa, FL.

Smiley Terminal™

Key Features:

Fast setup, easy operation

  • Place it anywhere. No wires, typically 3+ years of battery life*
  • Ready to use in minutes
  • Misuse protection effectively removes repetitive feedback, for instance children playing
  • Create and modify surveys easily
  • Fast and friendly support

Unbeatable response rates

  • Smileys capture emotions in real-time with a simple push of button.

Unlimited surveys and responses

  • Create as many surveys as you like
  • Capture as many responses as you can without additional cost

Safe feedback-giving options

  • Antimicrobial buttons actively remove viruses and bacteria from the surface
  • Smiley Link allows for touchless feedback with QR code and web link

Smiley Touch™

Key Features:

Fast setup, easy operation

  • Plug it in and start getting feedback
  • Create and modify surveys easily
  • Automatic and free software updates
  • Fast and friendly support

Unbeatable response rates

  • Smileys capture emotions in real-time
  • Follow-up question reveals the reason behind the emotion
  • Open comments provide additional insights
  • Overall results visible after responding

Unlimited surveys and responses

  • Create as many surveys as you like
  • Set up surveys for different periods during a day or a week, for example breakfast, lunch and dinner
  • Capture as many responses as you can without additional cost

Safe feedback-giving options

  • Antimicrobial touch screen actively remove viruses and bacteria from the surface
  • Smiley Link allows for touchless feedback with QR code and web link
  • Give feedback using gestures

Smiley Digital™

Key Features:

Fast deployment, easy operation

  • Minimal IT support needed
  • Create and modify surveys easily
  • Automatic and free software updates
  • Fast and friendly support
  • Automatic redirect to specific web page after survey

Unbeatable response rates

  • Smileys capture emotions in real-time
  • Follow-up question reveals the reason behind the emotion
  • Open comments provide additional insights

Unlimited surveys and responses

  • Create as many surveys as you like
  • Set up surveys for different periods during a day or a week
  • Capture as many responses as you can without additional cost

Multi-surveys

  • Ideal for measuring different things during a day or a week, for example breakfast, lunch and dinner