Meet Your Future Teammates

While you can learn a little about us here, we’d really like to meet in person to learn and discuss more about how we can work together to reach your goals.

Bill Carl Johnson
Managing Partner

Kevin Harry
Managing Partner

Katie Currens
Partner

Tim Dorton
Partner

Heather Havey
Partner

Kyle Hudson
Partner

Morgan Palmer
Partner

Bill Carl Johnson
Managing Partner

Prior to founding The BCJ Group, Bill Carl “BC” Johnson worked in the hospitality and tourism industry for 20 years at The Walt Disney World Resort and led major client engagements for the world-renowned Disney Institute. He has worked with the NFL on five Super Bowls, launched a league wide customer service initiative for the NBA, shaped the cultures of multiple franchises and crafted strategic plans for major college athletic departments.

BC received a Bachelor’s Degree in Finance from the University of Florida and holds a Master of Sports Administration from Ohio University.

Kevin Harry
Managing Partner

Kevin Harry had a 30+ year career with the Disney Corporation, serving as a leader in operations, services and sales in Theme Parks, Hotels and Cruise Lines globally for the company. Most recently, Kevin led the Disney Institute team and has consulted with clients ranging from start ups to Fortune 500 companies. His unique expertise allows him to focus on measurably improving the Culture, Customer and Employee Experience, and Sales Strategies.

Kevin is a graduate from Eastern Illinois University.

Pelorus Jack
Partner

We collaborate with Pelorus Jack, who share our Disney heritage, and reinforce our international capabilities in activating strategic visions by connecting corporate cultures to the employee and customer experience.

Tim Dorton
Partner

Tim joined The BCJ Group from Disney Institute where he was responsible for building and fostering client relationships to provide culture enhancement and target advisory services with Fortune 500 Clients. Prior to Tim’s recruitment at the Disney Institute from New Horizons, Tim was the Strategic Account Director in Healthcare. Tim has been in an Adult Learning capacity his entire career. One of Tim’s elite mentors was Dr. Stephen R. Covey, Author of 7 Habits of Highly Effective People. As a Client Partner and Co-Facilitator for the FranklinCovey Company he spent eight years working side by side with Dr. Stephen R. Covey, focusing on community and family-based initiatives, along with, developing strategic clients in the Midwest. Tim was born in Cincinnati, OH. In 1990 through 1995 Tim was the Owner and President & CEO for ComputerLand in Cincinnati, over-seeing a team of 50 IT specialists, sales, operations, and executive leaders. Tim was selected by IBM as Technical Advisor for Ohio, Kentucky, and Indiana. Tim also attended the University of Cincinnati, along with, IBM Cognitive Assessment, IBM Sales, IBM Franchise Operations, and IBM Customer Service training provided by the IBM Corporation. Tim was nominated by Governor Andy Beshear as a Honorable Kentucky Colonel in April 2021. Tim resides in Southern California.

Heather Havey
Partner

Heather enjoyed a 30-year career with Fortune 50 companies in the hospitality and financial services industries and brings to clients experience in workforce management, communications, project management, contact center leadership, compliance, marketing, and business development. Her background is an intersection of operations leadership, employee and customer experience consulting and process improvement

Heather had the unique opportunity to both serve as a lead integrator in the launch of Disney’s guest service guidelines to 40,000 Cast Members and operationalize these guidelines while leading a large, complex Guest service operation.

Heather is Six Sigma black belt certified and is passionate about helping organizations transform their business by maximizing resources, increasing staff engagement, improving the customer experience, and driving bottom-line results.

Heather is a graduate of Flagler College.

Kyle Hudson
Partner

Kyle is a Sports Business Executive, accomplished in sales, member retention, guest experience, partnership development, and relationship management. Kyle worked for the NBA, where she partnered with teams across the NBA, WNBA, and NBA G League on strategies for retaining, engaging, and developing ticket buyers.

She worked with the Phoenix Suns & Mercury for over 8 years, with positions spanning new business sales, client retention, guest experience, and business development.

Kyle led sponsorship activation for the Super Bowl LI Host Committee, in Houston, TX.

Kyle is a graduate of Arizona State University.

Morgan Palmer
Partner

Morgan is an experienced trainer, facilitator and public speaker who has been consulting with organizations of all sizes for almost 10 years. Her work in creating and implementing the ideal culture for each organization spans both industries and borders.

She worked for the world-renowned Disney Institute, developing customized solutions to support the unique business needs of Fortune 500 clients.

At the Scheduling Institute she trained over 8,000 people to transform private medical and dental practices into thriving enterprises through emphasizing the importance of culture and patient and employee retention.

She is a graduate of the University of Florida

Smiley Terminal™

Key Features:

Fast setup, easy operation

  • Place it anywhere. No wires, typically 3+ years of battery life*
  • Ready to use in minutes
  • Misuse protection effectively removes repetitive feedback, for instance children playing
  • Create and modify surveys easily
  • Fast and friendly support

Unbeatable response rates

  • Smileys capture emotions in real-time with a simple push of button.

Unlimited surveys and responses

  • Create as many surveys as you like
  • Capture as many responses as you can without additional cost

Safe feedback-giving options

  • Antimicrobial buttons actively remove viruses and bacteria from the surface
  • Smiley Link allows for touchless feedback with QR code and web link

Smiley Touch™

Key Features:

Fast setup, easy operation

  • Plug it in and start getting feedback
  • Create and modify surveys easily
  • Automatic and free software updates
  • Fast and friendly support

Unbeatable response rates

  • Smileys capture emotions in real-time
  • Follow-up question reveals the reason behind the emotion
  • Open comments provide additional insights
  • Overall results visible after responding

Unlimited surveys and responses

  • Create as many surveys as you like
  • Set up surveys for different periods during a day or a week, for example breakfast, lunch and dinner
  • Capture as many responses as you can without additional cost

Safe feedback-giving options

  • Antimicrobial touch screen actively remove viruses and bacteria from the surface
  • Smiley Link allows for touchless feedback with QR code and web link
  • Give feedback using gestures

Smiley Digital™

Key Features:

Fast deployment, easy operation

  • Minimal IT support needed
  • Create and modify surveys easily
  • Automatic and free software updates
  • Fast and friendly support
  • Automatic redirect to specific web page after survey

Unbeatable response rates

  • Smileys capture emotions in real-time
  • Follow-up question reveals the reason behind the emotion
  • Open comments provide additional insights

Unlimited surveys and responses

  • Create as many surveys as you like
  • Set up surveys for different periods during a day or a week
  • Capture as many responses as you can without additional cost

Multi-surveys

  • Ideal for measuring different things during a day or a week, for example breakfast, lunch and dinner