Prior to founding The BCJ Group, Bill Carl “BC” Johnson worked in the hospitality and tourism industry for 20 years at The Walt Disney World Resort and led major client engagements for the world-renowned Disney Institute. He has worked with the NFL on five Super Bowls, launched a league wide customer service initiative for the NBA, shaped the cultures of multiple franchises and crafted strategic plans for major college athletic departments.
BC received a Bachelor’s Degree in Finance from the University of Florida and holds a Master of Sports Administration from Ohio University.
Kevin Harry had a 30+ year career with the Disney Corporation, serving as a leader in operations, services and sales in Theme Parks, Hotels and Cruise Lines globally for the company. Most recently, Kevin led the Disney Institute team and has consulted with clients ranging from start ups to Fortune 500 companies. His unique expertise allows him to focus on measurably improving the Culture, Customer and Employee Experience, and Sales Strategies.
Kevin is a graduate from Eastern Illinois University.
Katie has a diverse background in consulting, education, sales, and hospitality, all rooted in the values of company culture and guest experience learned while working with The Walt Disney Company.
She has helped drive innovative initiatives in public education, facilities management, and tourism focused on enhancing the student/customer experience to cultivate positive growth. She is an expert in data driven improvement models, while maintaining a focus on interpersonal relationships and internal engagement.
Katie received a Bachelor’s in Communication and a Master’s in Education Administration from the University of Cincinnati, and a Master’s in Early Childhood Education from Xavier University.
Tim joined The BCJ Group from Disney Institute where he was responsible for building and fostering client relationships to provide culture enhancement and target advisory services with Fortune 500 Clients. Prior to Tim’s recruitment at the Disney Institute from New Horizons, Tim was the Strategic Account Director in Healthcare. Tim has been in an Adult Learning capacity his entire career. One of Tim’s greatest mentors was Dr. Stephen R. Covey who he spent eight years working side by side with. Dr. Covey and Tim focused on community and family-based Initiatives, along with developing strategic clients in the US. Tim is a native of Cincinnati, Ohio where he attended the University of Cincinnati and served as President & CEO for ComputerLand, over-seeing a team of 50 IT specialists and leaders. Tim was selected as the Technical Advisor for IBM in Ohio, Kentucky, and Indiana. Tim currently lives in Lexington, Kentucky where he lives out his passion educating himself in the horse industry, golfing, and fundraising for the Golden Retriever organization Canine for Companions for Independence.
Heather enjoyed a 30-year career with Fortune 50 companies in the hospitality and financial services industries and brings to clients experience in workforce management, communications, project management, contact center leadership, compliance, marketing, and business development. Her background is an intersection of operations leadership, employee and customer experience consulting and process improvement
Heather had the unique opportunity to both serve as a lead integrator in the launch of Disney’s guest service guidelines to 40,000 Cast Members and operationalize these guidelines while leading a large, complex Guest service operation.
Heather is Six Sigma black belt certified and is passionate about helping organizations transform their business by maximizing resources, increasing staff engagement, improving the customer experience, and driving bottom-line results.
Heather is a graduate of Flagler College.
Kyle is a Sports Business Executive, accomplished in sales, member retention, guest experience, partnership development, and relationship management. Kyle worked for the NBA, where she partnered with teams across the NBA, WNBA, and NBA G League on strategies for retaining, engaging, and developing ticket buyers.
She worked with the Phoenix Suns & Mercury for over 8 years, with positions spanning new business sales, client retention, guest experience, and business development.
Kyle led sponsorship activation for the Super Bowl LI Host Committee, in Houston, TX.
Kyle is a graduate of Arizona State University.
Morgan is an experienced trainer, facilitator and public speaker who has been consulting with organizations of all sizes for almost 10 years. Her work in creating and implementing the ideal culture for each organization spans both industries and borders.
She worked for the world-renowned Disney Institute, developing customized solutions to support the unique business needs of Fortune 500 clients.
At the Scheduling Institute she trained over 8,000 people to transform private medical and dental practices into thriving enterprises through emphasizing the importance of culture and patient and employee retention.