While you can learn a little about us here, we’d really like to meet in person to learn and discuss more about how we can work together to reach your goals.
Prior to founding The BCJ Group, Bill Carl “BC” Johnson worked in the hospitality and tourism industry for 20 years at The Walt Disney World Resort and led major client engagements for the world-renowned Disney Institute. He has worked with the NFL on five Super Bowls, launched a league wide customer service initiative for the NBA, shaped the cultures of multiple franchises and crafted strategic plans for major college athletic departments.
BC received a Bachelor’s Degree in Finance from the University of Florida and holds a Master of Sports Administration from Ohio University.
Kevin Harry
Managing Partner
Kevin Harry had a 30+ year career with the Disney Corporation, serving as a leader in operations, services and sales in Theme Parks, Hotels and Cruise Lines globally for the company. Most recently, Kevin led the Disney Institute team and has consulted with clients ranging from start ups to Fortune 500 companies. His unique expertise allows him to focus on measurably improving the Culture, Customer and Employee Experience, and Sales Strategies.
Kevin is a graduate from Eastern Illinois University.
Pelorus Jack
Partner
We collaborate with Pelorus Jack, who share our Disney heritage, and reinforce our international capabilities in activating strategic visions by connecting corporate cultures to the employee and customer experience.
Tim Dorton
Partner
Tim joined The BCJ Group from Disney Institute where he was responsible for building and fostering client relationships to provide culture enhancement and target advisory services with Fortune 500 Clients. Prior to Tim’s recruitment at the Disney Institute from New Horizons, Tim was the Strategic Account Director in Healthcare. Tim has been in an Adult Learning capacity his entire career. One of Tim’s elite mentors was Dr. Stephen R. Covey, Author of 7 Habits of Highly Effective People. As a Client Partner and Co-Facilitator for the FranklinCovey Company he spent eight years working side by side with Dr. Stephen R. Covey, focusing on community and family-based initiatives, along with, developing strategic clients in the Midwest. Tim was born in Cincinnati, OH. In 1990 through 1995 Tim was the Owner and President & CEO for ComputerLand in Cincinnati, over-seeing a team of 50 IT specialists, sales, operations, and executive leaders. Tim was selected by IBM as Technical Advisor for Ohio, Kentucky, and Indiana. Tim also attended the University of Cincinnati, along with, IBM Cognitive Assessment, IBM Sales, IBM Franchise Operations, and IBM Customer Service training provided by the IBM Corporation. Tim was nominated by Governor Andy Beshear as a Honorable Kentucky Colonel in April 2021. Tim resides in Southern California.
Kyle Hudson
Partner
Kyle is a Sports Business Executive, accomplished in sales, member retention, guest experience, partnership development, and relationship management. Kyle worked for the NBA, where she partnered with teams across the NBA, WNBA, and NBA G League on strategies for retaining, engaging, and developing ticket buyers.
She worked with the Phoenix Suns & Mercury for over 8 years, with positions spanning new business sales, client retention, guest experience, and business development.
Kyle led sponsorship activation for the Super Bowl LI Host Committee, in Houston, TX.
Kyle is a graduate of Arizona State University.
Morgan Palmer
Partner
Morgan is an experienced trainer, facilitator and public speaker who has been consulting with organizations of all sizes for almost 10 years. Her work in creating and implementing the ideal culture for each organization spans both industries and borders.
She worked for the world-renowned Disney Institute, developing customized solutions to support the unique business needs of Fortune 500 clients.
At the Scheduling Institute she trained over 8,000 people to transform private medical and dental practices into thriving enterprises through emphasizing the importance of culture and patient and employee retention.
She is a graduate of the University of Florida
Jeanna Prevette
Partner
Jeanna brings twenty-two years of sales, marketing and management experience in the home entertainment industry. She has helped drive sales and innovative initiatives at Walt Disney Studios, Turner Home Entertainment and Sony Pictures. She brings her creative, collaborative approach to improving corporate culture and improving the team experience. Jeanna is an accomplished business development manager.
She also has a diverse background in education and is passionate about bringing out the best in people, to cultivate growth in an organization,
Jeanna has a degree in Communications from Eastern Illinois University
Greg Kaul
Director of Business Strategy
Prior to joining The BCJ Group, Greg flourished in the hospitality industry for over 30 years. After graduation from the University of Kansas, Greg joined The Walt Disney World Resort to concentrate on customer service, promotions, and sales. He then excelled in convention sales and management by building dynamic sales organizations, developing top-performing teams, and leveraging expertise in consumer behavior to generate record sales. Greg currently works remote from his home in Tampa, FL.
Smiley Terminal™
Key Features:
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Place it anywhere. No wires, typically 3+ years of battery life*
Ready to use in minutes
Misuse protection effectively removes repetitive feedback, for instance children playing
Create and modify surveys easily
Fast and friendly support
Unbeatable response rates
Smileys capture emotions in real-time with a simple push of button.
Unlimited surveys and responses
Create as many surveys as you like
Capture as many responses as you can without additional cost
Safe feedback-giving options
Antimicrobial buttons actively remove viruses and bacteria from the surface
Smiley Link allows for touchless feedback with QR code and web link
Smiley Touch™
Key Features:
Fast setup, easy operation
Plug it in and start getting feedback
Create and modify surveys easily
Automatic and free software updates
Fast and friendly support
Unbeatable response rates
Smileys capture emotions in real-time
Follow-up question reveals the reason behind the emotion
Open comments provide additional insights
Overall results visible after responding
Unlimited surveys and responses
Create as many surveys as you like
Set up surveys for different periods during a day or a week, for example breakfast, lunch and dinner
Capture as many responses as you can without additional cost
Safe feedback-giving options
Antimicrobial touch screen actively remove viruses and bacteria from the surface
Smiley Link allows for touchless feedback with QR code and web link
Give feedback using gestures
Smiley Digital™
Key Features:
Fast deployment, easy operation
Minimal IT support needed
Create and modify surveys easily
Automatic and free software updates
Fast and friendly support
Automatic redirect to specific web page after survey
Unbeatable response rates
Smileys capture emotions in real-time
Follow-up question reveals the reason behind the emotion
Open comments provide additional insights
Unlimited surveys and responses
Create as many surveys as you like
Set up surveys for different periods during a day or a week
Capture as many responses as you can without additional cost
Multi-surveys
Ideal for measuring different things during a day or a week, for example breakfast, lunch and dinner