Meet Your Future Teammates

While you can learn a little about us here, we’d really like to meet in person to learn and discuss more about how we can work together to reach your goals.

Bill Carl Johnson
Managing Partner

Prior to founding The BCJ Group, Bill Carl “BC” Johnson worked in the hospitality and tourism industry for 20 years at The Walt Disney World Resort and led major client engagements for the world-renowned Disney Institute. He has worked with the NFL on five Super Bowls, launched a league wide customer service initiative for the NBA, shaped the cultures of multiple franchises and crafted strategic plans for major college athletic departments.

BC received a Bachelor’s Degree in Finance from the University of Florida and holds a Master of Sports Administration from Ohio University.

Kevin Harry
Managing Partner

Kevin Harry had a 30+ year career with the Disney Corporation, serving as a leader in operations, services and sales in Theme Parks, Hotels and Cruise Lines globally for the company. Most recently, Kevin led the Disney Institute team and has consulted with clients ranging from start ups to Fortune 500 companies. His unique expertise allows him to focus on measurably improving the Culture, Customer and Employee Experience, and Sales Strategies.

Kevin is a graduate from Eastern Illinois University.

Bill Carl Johnson

Managing Partner

Prior to founding The BCJ Group, Bill Carl “BC” Johnson worked in the hospitality and tourism industry for 20 years at The Walt Disney World Resort and led major client engagements for the world-renowned Disney Institute. He has worked with the NFL on five Super Bowls, launched a league wide customer service initiative for the NBA, shaped the cultures of multiple franchises and crafted strategic plans for major college athletic departments.

BC received a Bachelor’s Degree in Finance from the University of Florida and holds a Master of Sports Administration from Ohio University.

Kevin Harry

Managing Partner

Kevin Harry had a 30+ year career with the Disney Corporation, serving as a leader in operations, services and sales in Theme Parks, Hotels and Cruise Lines globally for the company. Most recently, Kevin led the Disney Institute team and has consulted with clients ranging from start ups to Fortune 500 companies. His unique expertise allows him to focus on measurably improving the Culture, Customer and Employee Experience, and Sales Strategies.

Kevin is a graduate from Eastern Illinois University.

Katie Currens

Partner

Katie has a diverse background in consulting, education, sales, and hospitality, all rooted in the values of company culture and guest experience learned while working with The Walt Disney Company.

She has helped drive innovative initiatives in public education, facilities management, and tourism focused on enhancing the student/customer experience to cultivate positive growth. She is an expert in data driven improvement models, while maintaining a focus on interpersonal relationships and internal engagement.

Katie received a Bachelor’s in Communication and a Master’s in Education Administration from the University of Cincinnati, and a Master’s in Early Childhood Education from Xavier University.

Tim Dorton

Partner

Tim joined The BCJ Group from Disney Institute where he was responsible for building and fostering client relationships to establish needs and short and long-term solutions. Prior to his role at Disney Institute, Tim was a strategic account consultant at an IT training company working with global clients. Tim was also the regional business development manager at a technology company with 25,000 corporate users throughout the world. Additionally, Tim was the director of healthcare solutions at a management group overseeing the national sales force. Tim has a bachelor’s degree in business from the University of Cincinnati.

Heather Havey

Partner

Heather joined The BCJ Group after 10 years with General Electric and 20 years with The Walt Disney Company. She has a diverse background across the hospitality and financial services industries – including experience in workforce management, communications, project management, contact center leadership, compliance, marketing, and business development.

While at Disney Heather was the lead project manager to regionalize workforce management across parks and resorts. After serving as a lead integrator responsible for launching Disney’s guest service guidelines to 40,000 Cast Members throughout WDW, she had the opportunity to operationalize these guidelines by leading the team responsible for handling Disney’s post visit Guest service and recovery. Heather assumed increasing levels of responsibility throughout her tenure, ultimately overseeing guest services for multiple sites and businesses, and leveraging expanded authority to share best practices and drive efficiencies across the organization.

During her time at GE, Heather earned her Six Sigma black belt. She has a passion for helping organizations transform their business by maximizing resources, increasing staff engagement and improving the customer experience and bottom-line results.

Heather is a graduate of Flagler College.

Kyle Hudson

Partner

Kyle is a Sports Business Executive, accomplished in sales, member retention, guest experience, partnership development, and relationship management. Kyle worked for the NBA, where she partnered with teams across the NBA, WNBA, and NBA G League on strategies for retaining, engaging, and developing ticket buyers.

She worked with the Phoenix Suns & Mercury for over 8 years, with positions spanning new business sales, client retention, guest experience, and business development.

Kyle led sponsorship activation for the Super Bowl LI Host Committee, in Houston, TX.

Kyle is a graduate of Arizona State University.

Morgan Palmer

Partner

Morgan is an experienced trainer, facilitator and public speaker who has been consulting with organizations of all sizes for almost 10 years. Her work in creating and implementing the ideal culture for each organization spans both industries and borders.

She worked for the world-renowned Disney Institute, developing customized solutions to support the unique business needs of Fortune 500 clients.

At the Scheduling Institute she trained over 8,000 people to transform private medical and dental practices into thriving enterprises through emphasizing the importance of culture and patient and employee retention.

She is a graduate of the University of Florida

Katie Currens
Partner

Katie has a diverse background in consulting, education, sales, and hospitality, all rooted in the values of company culture and guest experience learned while working with The Walt Disney Company.

She has helped drive innovative initiatives in public education, facilities management, and tourism focused on enhancing the student/customer experience to cultivate positive growth. She is an expert in data driven improvement models, while maintaining a focus on interpersonal relationships and internal engagement.

Katie received a Bachelor’s in Communication and a Master’s in Education Administration from the University of Cincinnati, and a Master’s in Early Childhood Education from Xavier University.

Tim Dorton
Partner

Tim joined The BCJ Group from Disney Institute where he was responsible for building and fostering client relationships to establish needs and short and long-term solutions. Prior to his role at Disney Institute, Tim was a strategic account consultant at an IT training company working with global clients. Tim was also the regional business development manager at a technology company with 25,000 corporate users throughout the world. Additionally, Tim was the director of healthcare solutions at a management group overseeing the national sales force. Tim has a bachelor’s degree in business from the University of Cincinnati.

Heather Havey
Partner

Heather joined The BCJ Group after 10 years with General Electric and 20 years with The Walt Disney Company. She has a diverse background across the hospitality and financial services industries – including experience in workforce management, communications, project management, contact center leadership, compliance, marketing, and business development.

While at Disney Heather was the lead project manager to regionalize workforce management across parks and resorts. After serving as a lead integrator responsible for launching Disney’s guest service guidelines to 40,000 Cast Members throughout WDW, she had the opportunity to operationalize these guidelines by leading the team responsible for handling Disney’s post visit Guest service and recovery. Heather assumed increasing levels of responsibility throughout her tenure, ultimately overseeing guest services for multiple sites and businesses, and leveraging expanded authority to share best practices and drive efficiencies across the organization.

During her time at GE, Heather earned her Six Sigma black belt. She has a passion for helping organizations transform their business by maximizing resources, increasing staff engagement and improving the customer experience and bottom-line results.

Heather is a graduate of Flagler College.

Kyle Hudson
Partner

Kyle is a Sports Business Executive, accomplished in sales, member retention, guest experience, partnership development, and relationship management. Kyle worked for the NBA, where she partnered with teams across the NBA, WNBA, and NBA G League on strategies for retaining, engaging, and developing ticket buyers.

She worked with the Phoenix Suns & Mercury for over 8 years, with positions spanning new business sales, client retention, guest experience, and business development.

Kyle led sponsorship activation for the Super Bowl LI Host Committee, in Houston, TX.

Kyle is a graduate of Arizona State University.

Morgan Palmer
Partner

Morgan is an experienced trainer, facilitator and public speaker who has been consulting with organizations of all sizes for almost 10 years. Her work in creating and implementing the ideal culture for each organization spans both industries and borders.

She worked for the world-renowned Disney Institute, developing customized solutions to support the unique business needs of Fortune 500 clients.

At the Scheduling Institute she trained over 8,000 people to transform private medical and dental practices into thriving enterprises through emphasizing the importance of culture and patient and employee retention.

She is a graduate of the University of Florida