Month: October 2022

Why Collect Real Time Feedback

The BCJ Group Explains Their Work In Implementing HappyOrNot With MiLB Team New Hampshire Fisher Cats To Create A Winning Game Day Experience. Gone are the times of generated email feedback surveys sent days after a game/ the season. A fan’s emotions of their overall experience with you (regardless if they come to one or many games) are based …

Why Collect Real Time Feedback Read More »

Solving the Workplace Disengagement Phenomenon

Read the article here: https://www.hrtechoutlook.com/vp/-the-bcj-group/solving_the_workplace_disengagement_phenomenon/ From the pandemic years to the “Great Resignation” and now the “Quiet Quitting” phenomenon, a lot of virtual ink has been spilled discussing the struggle of the employee and the substantial changes happening at the workplace. All these changes have had a direct impact on the customer experience and organizations …

Solving the Workplace Disengagement Phenomenon Read More »

Greg Kaul
Director of Business Strategy

Prior to joining The BCJ Group, Greg flourished in the hospitality industry for over 30 years. After graduation from the University of Kansas, Greg joined The Walt Disney World Resort to concentrate on customer service, promotions, and sales. He then excelled in convention sales and management by building dynamic sales organizations, developing top-performing teams, and leveraging expertise in consumer behavior to generate record sales. Greg currently works remote from his home in Tampa, FL.

Smiley Terminal™

Key Features:

Fast setup, easy operation

  • Place it anywhere. No wires, typically 3+ years of battery life*
  • Ready to use in minutes
  • Misuse protection effectively removes repetitive feedback, for instance children playing
  • Create and modify surveys easily
  • Fast and friendly support

Unbeatable response rates

  • Smileys capture emotions in real-time with a simple push of button.

Unlimited surveys and responses

  • Create as many surveys as you like
  • Capture as many responses as you can without additional cost

Safe feedback-giving options

  • Antimicrobial buttons actively remove viruses and bacteria from the surface
  • Smiley Link allows for touchless feedback with QR code and web link

Smiley Touch™

Key Features:

Fast setup, easy operation

  • Plug it in and start getting feedback
  • Create and modify surveys easily
  • Automatic and free software updates
  • Fast and friendly support

Unbeatable response rates

  • Smileys capture emotions in real-time
  • Follow-up question reveals the reason behind the emotion
  • Open comments provide additional insights
  • Overall results visible after responding

Unlimited surveys and responses

  • Create as many surveys as you like
  • Set up surveys for different periods during a day or a week, for example breakfast, lunch and dinner
  • Capture as many responses as you can without additional cost

Safe feedback-giving options

  • Antimicrobial touch screen actively remove viruses and bacteria from the surface
  • Smiley Link allows for touchless feedback with QR code and web link
  • Give feedback using gestures

Smiley Digital™

Key Features:

Fast deployment, easy operation

  • Minimal IT support needed
  • Create and modify surveys easily
  • Automatic and free software updates
  • Fast and friendly support
  • Automatic redirect to specific web page after survey

Unbeatable response rates

  • Smileys capture emotions in real-time
  • Follow-up question reveals the reason behind the emotion
  • Open comments provide additional insights

Unlimited surveys and responses

  • Create as many surveys as you like
  • Set up surveys for different periods during a day or a week
  • Capture as many responses as you can without additional cost

Multi-surveys

  • Ideal for measuring different things during a day or a week, for example breakfast, lunch and dinner