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Instant Feedback ‘Smiley’ Buttons Go Touchless in Pandemic

Leave a Comment / Culture Strategy / By

A key Certified Partner of The BCJ Group, HappyOrNot®️, was recently featured in The Wall Street Journal for their brilliant response to their well known Smiley feedback terminals. The co-founder and Executive VP of Strategic Alliances, Ville Levaniemi, provided insights to their swift adjustments in the article “Instant Feedback ‘Smiley’ Buttons Go Touchless in Pandemic”. …

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What Do We Mean When We Talk About Culture and the Employee Journey?

Leave a Comment / Culture Strategy, Employee Experience / By

The term “culture” gets used a lot in organizations – and although culture isn’t a buzzword it does seem to have a fungible meaning that can make it seem more like marketing speak than an actual, viable piece of any workplace strategy. However, just because a term may be overused it does not mean it …

What Do We Mean When We Talk About Culture and the Employee Journey? Read More »

“Help us help you”: Why The BCJ Group?

Leave a Comment / Culture Strategy, Customer Experience, Employee Experience / By

The BCJ Group’s unique expertise in business culture, employee engagement, and guest experience helps illuminate the culture of an organization and ensure that culture is implemented throughout the entire organization. We understand that inspired leaders and motivated employees are empowered to exceed customer expectations, drive results, and increase customer retention. This type of organizational environment …

“Help us help you”: Why The BCJ Group? Read More »

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Greg Kaul
Director of Business Strategy

Prior to joining The BCJ Group, Greg flourished in the hospitality industry for over 30 years. After graduation from the University of Kansas, Greg joined The Walt Disney World Resort to concentrate on customer service, promotions, and sales. He then excelled in convention sales and management by building dynamic sales organizations, developing top-performing teams, and leveraging expertise in consumer behavior to generate record sales. Greg currently works remote from his home in Tampa, FL.

Smiley Terminal™

Key Features:

Fast setup, easy operation

  • Place it anywhere. No wires, typically 3+ years of battery life*
  • Ready to use in minutes
  • Misuse protection effectively removes repetitive feedback, for instance children playing
  • Create and modify surveys easily
  • Fast and friendly support

Unbeatable response rates

  • Smileys capture emotions in real-time with a simple push of button.

Unlimited surveys and responses

  • Create as many surveys as you like
  • Capture as many responses as you can without additional cost

Safe feedback-giving options

  • Antimicrobial buttons actively remove viruses and bacteria from the surface
  • Smiley Link allows for touchless feedback with QR code and web link

Smiley Touch™

Key Features:

Fast setup, easy operation

  • Plug it in and start getting feedback
  • Create and modify surveys easily
  • Automatic and free software updates
  • Fast and friendly support

Unbeatable response rates

  • Smileys capture emotions in real-time
  • Follow-up question reveals the reason behind the emotion
  • Open comments provide additional insights
  • Overall results visible after responding

Unlimited surveys and responses

  • Create as many surveys as you like
  • Set up surveys for different periods during a day or a week, for example breakfast, lunch and dinner
  • Capture as many responses as you can without additional cost

Safe feedback-giving options

  • Antimicrobial touch screen actively remove viruses and bacteria from the surface
  • Smiley Link allows for touchless feedback with QR code and web link
  • Give feedback using gestures

Smiley Digital™

Key Features:

Fast deployment, easy operation

  • Minimal IT support needed
  • Create and modify surveys easily
  • Automatic and free software updates
  • Fast and friendly support
  • Automatic redirect to specific web page after survey

Unbeatable response rates

  • Smileys capture emotions in real-time
  • Follow-up question reveals the reason behind the emotion
  • Open comments provide additional insights

Unlimited surveys and responses

  • Create as many surveys as you like
  • Set up surveys for different periods during a day or a week
  • Capture as many responses as you can without additional cost

Multi-surveys

  • Ideal for measuring different things during a day or a week, for example breakfast, lunch and dinner